BuildHype Guide
English
Guide / Account and support

Troubleshooting

Quick checks when the public configurator does not match the data in the Editor.

On this page

A connector is missing

  1. Check that it is active and assigned to the selected type.
  2. Check the Dashboard brand filter and the first word of the reference names.
  3. For signal cables, check RCA/XLR at each end; for AC power, check side and standard.
  4. Save and reload: disabling the brand filter does not make a connector from the wrong family compatible.

I cannot save

  1. Read the page’s message and check required fields, associations and plan limits.
  2. If the message reports an expired session, keep a copy of unsaved text and sign in again.
  3. Retry saving and wait for explicit confirmation.
  4. If the problem continues, record the page, configurator, action and error message for support.

AI is enabled but does not appear

  1. Check both the main switch and the configurator’s switch on the AI Assistant page.
  2. Check configurator availability, remaining AI operations and the configured domain.
  3. Save and repeat the test from the shop page.

A model does not appear

  • Check that it is not suspended.
  • Check that it is associated with the selected type.
  • Save the changes.
  • Reload the public configurator.

The price is incorrect

  • Check the model price.
  • Check the cover.
  • Check connector prices.
  • Check billed length.
  • Check assembly and soldering.
  • Check the client currency.

Changes are not visible

Confirm that saving completed successfully, verify that you are testing the correct client and configurator, and reload the frontend.

I cannot add another model

Check the model limit for the current plan. When the limit is reached, the Editor blocks additional models.

I cannot add a collaborator

Check the maximum number of collaborators included in the plan and how many active collaborators already exist.

If the problem continues

Prepare the configurator name, type, model, steps to reproduce, expected result and actual result. Include the error text and a screenshot without passwords, tokens or other private data.

Catalog backups

If the catalog changes after the preview, reload the list and reopen the preview before retrying. If languages are not enabled or plan limits are exceeded, correct the settings before restoring. Check Editor access and an active subscription. An incomplete copy cannot be restored.

BuildHype · Guide